Returns Policy

Change Of Mind

Sometimes the product ordered is not quite right for you, so if you need to return any product we will allow you to do so within 30 days from the receipt of your order.

If you need to do this please contact us on 0191 3773737 or by email at support@mccormicktools.co.uk quoting your order number and we will issue a RMA number (return material authorisation) for your return. The RMA number must be enclosed in the return for the refund to be authorised.

The return of the goods will have to be arranged by you and at your cost using a courier with trackable service.

We ask the customer to return the goods to us in unused condition and in the original packaging where applicable.

Return Address:- McCormick Tools Ltd, Unit 3, Trimdon Grange Industrial Estate, Trimdon Grange, Durham, TS29 6PA

On receipt of the return and inspection we will refund your payment method with the cost of the goods less any postage cost paid.

Occasionally we may supply goods direct from our suppliers in this case, the terms and conditions of the supplier will apply. These can be found on the suppliers websites.

Any return outside of the 30 day period or not returned in a resalable condition will incur a 30% restocking charge.

If a delivery is refused by the customer at time of delivery with our designated courier, the return cost will be charged or deducted from the refund amount. The cost will vary depending on the delivery location and order weight.

Made to order and personalised goods are unfortunately non returnable.

Faulty Or Damaged Goods

If you receive your order and do find the supplied goods are faulty or damaged please contact us within 48 hours of receipt on 0191 3773737 or by email at support@mccormicktools.co.uk. Let us know your order number and the fault / damage.

Please inspect your delivery for any damage before signing for your goods. Any visible damage to the package should be marked with the courier as damaged, unless this is not possible and unexamined is acceptable.

Occasionally we may supply goods direct from our suppliers in this case, the terms and conditions of the supplier will apply. These can be found on the suppliers websites.

McCormick Tools will arrange the collection of the goods or supply a returns label to the customer to cover the cost of return. On receipt and inspection of the goods and are satisfied the said fault or damage is present we will arrange a replacement or refund of the total order cost including shipping.